Overseas Customer Success Manager简历模板

During college, systematically studied courses related to International Economics and Trade, including International Trade Theory and Practice, International Finance, International Marketing, etc. Through course learning and practical activities, I have a solid professional knowledge and good English communication ability, laying a foundation for engaging in overseas customer - related work.

• Responsible for the full - life - cycle management of overseas customers, including customer demand mining, plan formulation and implementation, customer relationship maintenance, etc.
• Successfully expanded [X] overseas customers, the customer renewal rate reached [X]%, and the annual customer sales increased by [X]%.
• Established a perfect customer feedback mechanism, timely solved customer problems, and customer satisfaction increased to [X]%.
• Worked closely with overseas teams to promote product localization improvement and improve the competitiveness of products in overseas markets.

• Formulated and implemented overseas customer success strategies, provided personalized solutions for customers through data analysis and market research.
• Led the team to complete the annual customer growth target, the number of new customers reached [X], and the average customer lifetime value increased by [X]%.
• Organized customer training and communication activities to improve customer awareness and use efficiency of products, and the product usage rate of customers increased by [X]%.
• Cooperated with the R & D team to promote product function optimization and meet the changing needs of customers.

• Led the [Project Name], which aimed to improve the use experience and loyalty of overseas customers to the company's products.
• Determined the project goals and implementation paths through market research and customer feedback analysis.
• Coordinated multiple internal departments of the company, including product, technology, operation, etc., to jointly promote the project implementation.
• After the project implementation, customer satisfaction increased by [X]%, and customer churn rate decreased by [X]%.

• Participated in the [Project Name], responsible for the collection and analysis of overseas customer needs.
• Through in - depth communication with overseas customers, understood the pain points and needs of customers in the product use process.
• Organized customer needs into detailed documents and communicated with the product team to promote product function improvement.
• After the project completion, the competitiveness of the product in the overseas market was significantly improved, and the number of new customers increased by [X]%.